1. Check if two red valves on the bypass on back of the unit are fully opened. If they are open the red handles are in paralel position. If they are closed then the red handles are pointing to each other.
2. Check the water level in the brine tank. When the brine tank is empty of salt then the water level should be about ¼ or 1/3 inside the brine tank. If there is too much water follow WATER SOFTENER OVERFLOWS. If there is less or no water then follow NO WATER IN BRINE TANK.
3. a) On the main display in first line is the day time and type of regeneration. It should look as this eg. 14:01 MD. Is that correct?
b) In second line is REG.CAP number it should look approx. as this eg. 02.53T (You have there probably different number. This is only example). This REG.CAP. number should be counting down to the zero when you use the water.
c) When you open taps at your home is this REG.CAP. number decreasing? It should count down for each 10 litres. So eg. if you use 10 litres of water at home then this number should change to 02.52T and then for next 10 litres to 02.51T etc.
d) If the REG.CAP. number doesn´t decrease follow WATER SOFTENER DOESN´T REGENERATE AUTOMATICALLY
Video: How To Fix Your Water Softener Basic Troubleshooting by Water2buy
