Questions about install location and parts
Connection hoses are needed, we recommend steel braided flexible hoses. You’ll need 2 hoses one in and one out. The first hose connects your mains hard water supply to your water softener. The second returns soft water from your water softener to your water system. Buy the same size hoses as your pipes. E.g. If you have 3/4 in pipes, then buy 3/4 hoses and connect them to 3/4 water softener connection fittings.
Water Softener Connection Fittings. The fittings on a water2buy softener are inexpensive and interchangeable. So you can buy different size fittings if you need to. This makes Water2Buy water softeners compatible with all plumbing. Water2Buy water softeners come with 1 set of fittings included, check the listing for the size included.
You will need a waste pipe, the water softener flushes brine out of the waste pipe during its Regeneration.
Overflow pipe, Overflow pipes allow water to overflow to a safe location in case of a malfunction.
By-pass valve. Your local plumbing code may require you to install a by-pass valve before your water softener. A by-pass valve allows you to bypass the water softener in the event of a problem. Water2Buy Models (W2B180, W2B200, W2B500, W2B780, W2B800) come with a free by-pass valve pre fitted so there is no need to purchase an extra valve or mounting block
Salt. Your water softener consumes Water2Buy Crystal salt. You can buy or subscribe to Water2buy salt.
Combi-boilers and pressure: Water softeners do not have an effect on water pressure so they can be installed with a combi-boiler.
Noise: Water softeners don’t make any noise while in normal softening mode, during regeneration they make a noise similar to a dishwasher.
Regeneration is the cleaning process where salt is used to wash the resin in your water softener. The resin is the part that actually removes limescale. After regeneration, a water softener can produce its full capacity of soft water without needing to regenerate again. Regeneration is often called backwash. A backwash takes about 30 minutes and usually performs when the water is not in use.
What’s The difference between a timer and a meter water softener?
‘Timer’ or ‘Meter’ refers to the regeneration type. A Timer water softener regenerates every few days regardless of water usage. So a timer will always regenerate and use salt even if it’s capable of producing more soft water. This means a timer uses more salt and water than a meter. A Meter Softeners measures your water usage and counts down the soft water capacity it has left. It only performs a regeneration when there is no softening capacity left, making it more efficient.
Where can I get video demonstration of an install
How much is delivery and returns
Delivery is free when you spend over 50 €$£ otherwise it’s only 10 €$£ in UK, EU & the USA If you want to return the item we’ll take it back for free and refund you immediately.
Deliveries are by courier and usually dispatched the same day.
We send you a notification and tracking number once your order dispatches.
If you want Water2buy to install your product, you can purchase a water2buy Pro install.
easyBot is a 24hr live chat available in the app or website, easy bot can track your delivery, get you an invoice or and help solve problems with your product.
Customer service agents are available during office hours on the phone and by email.
The standard warranty is 1 year with the product.
Extended warranties are free when registered in the app.
Water softeners have extended warranties of 7 years and Reverse Osmosis systems 5 years
